How much time will the forwarding agent take to deliver? Will I be informed previously?

In the case of national carriage free deliveries, the forwarding agent can take from 1 to 5 working days starting from the date indicated on the order confirmation, and subject to contact by phone for delivery, excluding events that are unexpected or that cannot be forecasted previously. You can trace your shipment if you register on the site. In the case of European and international carriage free deliveries, contact our Foreign Clients Offices.

Can I send the goods directly to my client or another address?

Certainly, the important thing is to indicate the correct destination of the goods on your order, giving the reference name, address and telephone number so the forwarding agent can inform of delivery by phone.

How are your chairs packaged?

To guarantee their quality and integrity, Luxy products are packaged using the necessary guards and heads.

Do the chairs arrive already assembled?

This depends on the chair that is selected. For information on a specific model consult this PDF file where you will find the assembly times.

What casters do your chairs use?

All Luxy chairs have self-braking rubber casters. If requested, self-braking non-rubber casters are available for soft flooring.

Can I have a chair with feet instead of casters?

Sure, it is possible for all models specified in the price list . When ordering, you can choose the glides instead of castors by specifying the code and price as in the current price list.

What price category should I apply if I supply the material/leather myself?

In this case the price applied by Luxy is the one indicated in category A for the model of your choice.

Where can I find colour 949 in category P of the colour card?

It corresponds to TP 949 on the colour card

How do you replace the gas cylinder and the other chair components?

If you no longer have the instruction sheet supplied with the chair that was purchased, you can download it directly from the product page on this site. Alternatively, if you still have the original box, you can use the printed QR code.


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